Refund & Cancellation Policy

1. 14-Day 100% Money-Back Guarantee (Subscriptions)

Every new subscription purchase (Starter, Professional, or Agency plan) is backed by our 14-Day Full Money-Back Guarantee.

• Eligibility Period: You are eligible for a complete, 100% refund within fourteen (14) calendar days from the initial transaction date.
• No Hassle or Hidden Conditions: If BriefCraft AI does not meet your expectations, you may request a refund with no questions asked.
• Annual Plans: The 14-day guarantee applies to the full annual payment.
• Original Payment Method: All refunds are issued exclusively back to the original credit card or payment account used at checkout.

2. How to Request a Refund

To request a refund, follow these simple steps:

1. Send an email to our support desk at [email protected] with the subject line: Refund Request - [Your Registered Email].
2. Include your invoice number or transaction date.
3. Our billing department will process your refund confirmation within 24 business hours.

Processing Time: Once approved, the funds typically appear in your bank or card account within 5 to 10 business days, depending on your card issuer or banking institution.

3. Done-For-You Launch Package Refunds

The Launch Package ($49, one-time) is a service performed by our team, so refunds depend on how much work has been done:

• Before submissions begin: 100% refund on request, for any reason. Submissions begin only after you complete the intake form.
• Late delivery: 100% refund if we do not deliver your submission report within ten (10) business days of receiving your completed intake form.
• After submissions begin: a pro-rated refund for any of the 14 directories we have not yet submitted to.
• Third-party decisions: Each directory decides independently whether to approve a listing, how long review takes, and whether links are dofollow or nofollow. A directory rejecting or delaying a listing that we submitted is not, by itself, grounds for a refund. If a directory rejects a listing, we resubmit once with revised copy where the directory allows it.
• Declined orders: If we decline an order under our Acceptable Use Policy (for example, illegal or deceptive products), we refund it in full.

Request Launch Package refunds the same way as subscription refunds (Section 2), within 30 days of purchase.

4. Subscription Cancellation Policy

You maintain complete control over your subscription at all times:

• Self-Service Cancellation: You can cancel your subscription at any time directly through your account dashboard under Billing & Subscription. You do not need to call or speak to a sales representative.
• No Cancellation Penalties: There are zero cancellation fees or early termination penalties.
• Access Until Period End: If you cancel after the initial 14-day refund window, your subscription will simply not renew. You will retain full access to the service and all generated briefs until the end of your prepaid billing period.

5. Delivery Policy

All BriefCraft AI products are delivered digitally. Nothing is shipped physically.

• Subscriptions: paid plan features are activated in your workspace immediately after successful payment.
• Launch Package: after payment, you complete a short intake form in your dashboard (we also email you the link). Your crawler-verified submission report is delivered to your email and dashboard within ten (10) business days of receiving the completed form.
• Receipts: Dodo Payments, our Merchant of Record, emails a receipt for every payment.

6. Dispute Resolution & Chargeback Policy

We strongly urge customers to contact our support team at [email protected] before filing a chargeback or dispute with their credit card company. We resolve refund requests promptly and honorably. Direct contact ensures your refund is processed significantly faster than the standard 60-day bank dispute timeframe.

7. Operating Entity Contact Information

For any billing inquiries, refund requests, or account assistance: